Privacy policy
What we collect, why we collect it, and how we look after it.
1. Who we are
Sheen Arena (“we”, “us”, “our”) is a clothing supplier in Ghana selling bales, bundles and single pieces of clothing through this website. This policy explains what information we collect, why we collect it and what we do with it.
2. Information we collect
Order information: your name, phone number and delivery address, which we need to pack, deliver and let you track your order.
Order notes: any message or delivery note you add at checkout.
Payment references: when you pay by Mobile Money, we store the transaction reference shown to us so we can match your payment to your order. We never see or store your Mobile Money PIN.
Photos you send us: if you send a payment screenshot or other proof of payment, we keep it with your order.
Device data: basic technical information (such as browser type and pages visited) to keep the site working and secure.
3. How we use your information
To process, pack and deliver your order, and to contact you about it on WhatsApp or by phone.
To let you track your order using your phone number.
To confirm your payment with our Mobile Money provider.
To hold the items in your cart for you during the checkout grace period, so nobody else can buy them while you pay.
To improve the shop, and to meet any legal or tax obligations in Ghana.
4. Cart holds and reservations
When you add items to your cart, they are reserved for you for a short payment window (about 15 minutes). If payment is not received in time, the reservation expires and the items go back on sale for everyone. This is part of how the shop works and is described at checkout.
5. Who we share information with
Delivery partners: we share your name, phone number and address so your order reaches you.
Payment providers (such as Mobile Money / Moolre): we share the payment reference needed to confirm your payment.
We do not sell your personal information to anyone, and we do not use it for advertising.
6. How long we keep it
We keep order records for as long as needed for delivery, refunds, accounting and legal purposes. Payment proof and order notes are kept with the order. If you ask us to delete information we no longer need, we will do so.
7. Your choices
You can shop as a guest — you do not need an account to order.
You can ask us at any time to correct or delete your details, or to stop contacting you, by reaching us on WhatsApp or by phone.
8. Security
Your data is stored securely and only our staff who need it to process orders can see it. We never ask for your Mobile Money PIN or passwords over the phone.
9. Contact
Questions about this policy, or anything about your data? Message us on WhatsApp or call us — the numbers are on our Contact page.
Last updated: October 2026